Overview
This is a step-by-step guide for service providers who are are newly subscribed to the outbound email feature of the service desk module.
Following this acceptance testing plan will assist you verify that Emersion have correctly enabled the module for your retail service provider account.
This feature is not available for wholesale service provider accounts.
Step-by-step guide
This feature is delivered via the events system. You can verify the event has been made available to you by following these steps:
Go: Events > Templates > Mapping
The Event Action Mapping List page will be shown.
Search for the event type Service Desk Ticket Update Notification (event type id: 928). You can do this by:
- entering Service Desk Ticket Update Notification into the Event Type field; or
- entering the value '928' into the Event Type ID field.
Press Search
There should be a mapping for each account profile you want to allow notifications to go to. The account profile is shown in the Profile Used column.
If you see a mapping for each account profile that's required, the acceptance test has passed.