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Overview

This section of the knowledge base contains all the content related to:

  • Accounts and account management
  • Contacts and contact management

Click on any of the links below for information related to each topic. 


Accounts Fundamentals

About Accounts in Emersion

Account statuses

The account invoice period

What do the red and yellow overlay on the Account Balance mean?


Creating Accounts in Emersion

Creating downstream Retail Service Providers (RSPs) or non-billing service providers (NbRSPs) 

Agents

Test Accounts and Services

Organising Your Customer Accounts

Account Profiles

Account Groups

Account Settings and Attributes

Account Attributes


Contacts and Contact Management

The Default Contact Form

Alter the Contact Identity fields