Overview
Early Upgrade provides service providers the ability to offer the customer the chance to upgrade to an alternative plan before their existing contract has ended without incurring the normal contract break out fees.
Instead of contract break out fees, early upgrades can attract its own fee. In the case of an early upgrade, the contract breakout rules will not apply. If an early upgrade fee is not set, the system will treat it as a normal break of contract and apply those rules accordingly.
Early upgrade eligibility criteria and fees are set on a contract type. For more about our Early Upgrade feature, go to the Early Upgrade main page.
For more about Contracts, go to the Contracts main page.
Eligibility Criteria
Eligibility for an early upgrade is set against a contract type.
Once the eligibility rules are configured, a customer who:
- is under contract; and
- who's package subscription meets the eligibility rules
will be offered the opportunity to upgrade.
If the customer meets this criteria:
- a banner notification will be displayed
- the package subscription screen will include the upgrade button
- an on-screen note will be displayed, including the early upgrade fee that is applicable.
Ineligibility Criteria
Customers cannot get an early upgrade under the following criteria:
- The eligibility rules and fees are not set for the contract type.
- The customer's current contract does not meet the criteria for an early upgrade
- The package is subject to a service type migration.
- the package subscription is subject to an package subscription migration.