Event type ID: 1064
Overview
This event notifies users when a manual payment batch record has failed processing. This means that users aren't required to periodically check the payment batch screens and review each direct debit/credit run to ensure payment has been taken.
Licensing
This event is:
- a standard event for | Wholesale service providers | Retail service providers | Wholesale and Retail service providers
- included with a module or feature
- a standalone event available upon request (please contact your Account Manager)
Triggers
- When a manual payment batch is closed and at least one transaction has the status Failed or System Failure.
- When the underlying failed transaction is a debit payment or credit refund.
- Only semi manual payment batch gateways will trigger the event, not fully manual payment batches.
- The event won't trigger where all underlying transactions are in another status (e.g. prefailed and successful are not considered).
- The event won't trigger where a batch has closed with no failed or system failure transaction.
Action Types
The event supports the following actions.
- Message
- SMS
- Log
- On Screen
Template Variables
- Manual Payment Batch ID
- Message
- Error Detail
No thresholds apply to this event.