Event type ID: 925
Overview
This event sends a notification to a customer when their usage has reached a certain theshold (50%, 85% or 100%). It has been created to assist retail service providers in the Australian telecommunications industry.
To use this event, Included Value must be configured.
Licensing
This event is:
- a standard event for | Wholesale service providers | Retail service providers | Wholesale and Retail service providers
- included with a module or feature
- a standalone event available upon request (please contact your Account Manager)
Trigger
The event is available for three seperate usage thesholds: 50%, 85% or 100%. The event will trigger when the enabled percentage theshold is met.
Action Types
The event supports the following actions.
- Message
- SMS
- Log
- On Screen
Template Variables
- Cap Base Amount
- Cap Base Amount in MB
- Cap Amount
- Usage Period Start
- Usage Period Finish
- Max type Name
- Current Usage
- Current Usage in MB
- Percentage Used
- Current Usage Left
- Current Usage Left in MB
- Service Bolt On Subscription Id
- Service Subscription Id
- Percentage Trigger Point
- Contact Salutation
- Firstname
- Lastname
- Service Identifier
- Days Remaining
- Account ID
Related Articles
Template Sample
If you wish to use the sample template provided below, copy the block and paste it into the Source Code window of the template editor.
Dear %%contact_salutation%% %%firstname%% %%lastname%% This is a notification to advise that your service %%service_identifier%% has now exceeded %%percentage_trigger_point%% % of its allowed cap for the period %%period_start%% to %%period_end%%. This usage notification may be up to 48 hours behind realtime usage. Please note that if you exceed your Included Value for this plan, you may be charged for this usage. Regards, The Accounts Department