Overview
This article contains the limitations and restrictions of the system where it pertains to uploading files. This article covers the following user interfaces:
- Cumulus
- Sign Up Portal
- End User Portal
- Activation Portal
These file restriction rules do not apply to:
Usage files received from your service supplier or carrier.
SIR files generated by Emersion.
PDF invoices that are generated by Emersion.
Within Emersion's system, there are several places within the above user interfaces that users may be required to upload documents and files to the system. File restrictions are identical in each of these areas. They are global to the entire system. There is presently no support for customising file restrictions per service provider.
File Size Restrictions
Up to 20MB files can be uploaded.
Keep in mind that the larger the file being uploaded, the longer it will take to be transferred to our servers. The time required to upload a file will be affected by activity and events such as the strength and quality of your internet connection, available bandwidth and other factors. Please be patient when uploading large files (over 5MB).
Supported File Types
Users can upload the following types of files.
- png
- jpg
- tiff
- doc
- docx
- rtf
- txt
- mp3
- mp4.