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Overview

Emersion provides a sophisticated Forgotten Password feature for the end user portal. This feature is designed to fully empower your customers to reset their passwords without needing to contact the Retail Service Provider for assistance.

There are 3 reset options

  • using a mobile number
  • using an email address
  • using a username

What's in this section?


Licensing

This feature is available to subscribers of the following:  

  • Emersion Core (Retail Service Providers with an End User Portal)
  • Optional Modules
  • Upon Request (please contact your Account Manager)

Acceptance Test

Conduct an acceptance test for this feature.

What is this?


Features and How To's

This section contains articles on the functionality of this feature. 

Core Functionality




Prerequisites

Before attempting to use this feature, users should:

  • have write access to the Admin > Settings > End User Portal section of Cumulus.
  • have write access to event templates.
  • have a working end user portal.

Dependencies

In order to use this module, service providers must have:

  • a retail service provider account and staff login.
  • a working end user portal
  • a subscription to SMS Events if you plan to offer password reset notifications via SMS.  If you do not subscribe to SMS Events, the reset by SMS option will not be available.



Access Controls

Module Permissions

There are no permissions for this feature. Access is included with the access controls for the End User Portal.

Powers

Powers are used to control access to features, functions and page sections.

There are no powers related to the feature.



Feature Events

The following events are included in the feature.

  • End User Portal Forgotten Password (via Email) (id: 944)
  • End User Portal Forgotten Password (via SMS) (id: 927)

Feature Reports

There are no reports related to the feature.


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