Prerequisites
Before attempting to use this feature, users should:
- Configure a mailbox on your mail server to receive the emails
Dependencies
In order to use this module, service providers must have:
- a subscription to the Service Desk module.
Things to Know
How To's
Event
The event below sends a response back to the end user when a ticket is raised,
Access Control
Module permissions and powers are used to control access to modules, Powers are used to control access to features of a module, functions, and page sections.
If you are unable to access a given feature and you have checked the permissions and powers, please contact Emersion.
Module Permissions
| Module Permission | Description |
|---|---|
| Service Desk Ticketing - Mailbox Management | Will grant access to Service Desk > Manage Mailboxes |
Powers
| Power | Description |
|---|---|
| Service Desk | Parent group for service desk powers (enable this to enable all powers) |
| Manage mailboxes | Manage mailboxes that tickets are created from |
Additional Feature Extensions
- Service Desk Request Auto Responder
Automatically notifies your customers that a service request email has been received. This event will allow you configure a message template.
Feature Events
No events are included with this feature.
Feature Reports
No reports are included in the feature.