Features and How To's
This section contains articles on the functionality of this feature.
Core Functionality
Prerequisites
Before attempting to use this feature, users should:
- Provide Emersion with a list of reasons for a dispute. If you have not supplied Emersion with the list of reasons for a dispute, the only option available to users when they create or update a dispute will be Default. Contact our customer service team with your list of reasons and we will configure the system for you. While you are not limited in the number of reasons you can provide, the reasons themselves should be kept to under 50 characters so they look presentable on the screen.
Dependencies
There is no dependencies for this feature. It is a standalone feature in Emersion Core.
Access Control
If you are unable to access a given feature and you have checked the permissions and powers, please contact Emersion.
Module Permissions
There are no module permissions related to the module.
Powers
Powers are used to control access to features, functions and page sections. These powers are situated under the Invoicing parent power.
| Power | Description |
|---|---|
| Disputes Administrator | The parent power for disputes raised against invoices. Grants full access to all disputes functionality. |
| Finalise Dispute | Grants the user the ability to finalise invoice disputes. |
| Finalise Dispute - Leave invoice pending | Requires the user to have Finalise Dispute power. This power grants the user the ability to choose to create a pending invoice when the dispute is finalised. |
| Finalise Dispute - Next invoice method | Requires the user to have Finalise Dispute power. This power grants the ability to finalise choose to place the credit cardlines on the next invoice. The cardlines will remain pending and unallocated to an invoice. |
| Update Disputed Amount on Raised Dispute | Grants the user access to modify the disputed amounts in a dispute. |
| Update a Raised Dispute | Grants the ability to edit a dispute, update the amount to be credited, the cardline and general statuses, and the dispute setting fields. |
| Raise a General Dispute | Raise a general dispute that is not specifically attributed to a cardline. |
| Raise Cardline Dispute | Grants access to raise a dispute against cardlines on an invoice. |
| View Dispute and Dispute History | Grants access to view disputes (read-only) |
| Withdraw a Dispute | Grants the user access to withdraw a dispute. |
Feature Events
There are no events related to the feature.
Feature Reports
The following reports are included in the feature.
- Disputes Summary Report (id: 1132)
- Disputes Report (id: 1133)