Overview
This feature is used by two process in Emersion: orders and service type migrations. For the purposes of this article, the term 'order' will be used to refer to both an order for a service and a service type migration.
When an order that includes a serialised product commences, a product instance is reserved. This happens once the service qualification (SQ) has been performed, which is the second step in the process. While the product instance is reserved, other orders can't be allocated to that particular product instance. This means that an order can progress to submission without another user unknowingly 'stealing' the product instance for their own order, which can lead to an undesirable experience for both the user and the customer.
You can view locked product instances at the Products > Product Lock page.
If a product instance is unavailable in the order process, users should check to see if the product instance is currently locked. Product instances are not released back into the product inventory for re-use automatically. Locked product instances will remain locked until they are unlocked manually by a user.
Unlock a Product Instance
To unlock a product, you must have the Can Unlock Product Instance power enabled.
- Log into Cumulus and go to Products > Product Lock.
- Search for the product's serial number.
- Click Force Unlink.
- Click Confirm. Upon unlocking, the product instance screen will refresh and the product instance will again be available.