Report ID: 1302

Location: Reports > List > Finance

Description: The Refund Audit Report provides detailed information regarding current and historic refund transactions processed in Emersion.

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Field name	Description
Account ID	Emersion account ID associated to refund.
Account Name	Organisation name associated to account
Account Status	Status associated with the account – drives billing and provisioning behaviour (Active / Inactive / Cancelled / Suspended / Preactive)
Refund Type	Misc, Account Closure, Overpayment, Marketing, Dishonor, Unclaimed Monies
Refund Reference	Refund transaction reference displayed on customer invoice/ statement.
Refund Note	Internal notes for refund displayed on transaction and during refund peer review / approval
Refund Amount	Total amount to be refunded to the customer
Refund Method	Type of refund that occurred (Direct Credit, Credit Card, Credit Write-off)
Bank Account Number / Credit Card Number	16-digit bank account number stored on customer account
Requested By	Emersion User that submitted the refund - First and Last Name
Requested Date	Date/Time that user requested the refund (dd/mm/yyyy hh:mm)
Reviewed By	Emersion User that approved or declined the refund - First and Last name
Reviewed Date	Date/Time that user requested the refund (dd/mm/yyyy hh:mm)
Status	Status of the refund transaction Approved – Refund approved and issued to customer. Declined – Peer reviewed, declined, refund not paid to customer. Pending – awaiting peer review. Cancelled – Requester cancelled refund request
Declined / Cancelled Reason	Comments from reviewed user for why the refund was cancelled / declined