Overview
Some service types require a service contact to be entered. This represents the user of the service when the user is not the account owner. A service contact may also be required for subscribers to the IPND module. If a service contact is needed, it will be collected as part of the order process. After the service has been created, it can be modified on this tab.
The Service Contact Tab
To access this screen, navigate to the customer's account and open the Service Subscriptions tab. Select the Service Subscription ID and then select the Service Contact sub-tab.
This opens the Contact Index, which provides users with the ability to sort service contacts into a specific order. If multiple contacts are entered, users can change the number ordering and press Update Contact Index.
Viewing and Editing a Service Contact
The example above contains a single service contact. To view the contact's details, click the ID.
Click the Edit button to put the page into EDIT mode should you want to update the information stored for the contact.
Press Save when you are done.
