Overview
This section contains information and guides for the ordering, activation and ongoing management of your customer's services and subscriptions.
Click on the area of interest below, or you can use the page tree to expand each section to reveal the articles underneath.
Ordering
All about orders and ordering in Cumulus. It covers how to create new orders and place other types of service management requests, such as plan changes and cancellations.
Service Qualifications
Service Qualification describes the process of checking to see if your customer can subscribe to the service they are wanting.
This is particularly relevant to telco and data industries where certain infrastructure may need to be in place for the customer to qualify.
Activating Services
Service activation describes the process of taking a subscription that is pending and commencing the billing. Get the subscriptions active using these videos and articles.
Service Management
Changes to subscriptions and services are part of everyday business operations. In this section, we show you how to manage each these processes easily. Click on the relevant topic to go to that area