Overview
This article provides an overview of the key business rules and functionality of subscription rate overrides. This feature enables users to adjust an individual rate, within a rate card, for a single telephony service subscription, without affecting other subscriptions on the same plan.
Rate overrides override a single rate within a Rate Card.
Business Rules
- Rate overrides can only be applied to telephony service plans
- Rate overrides are applied at the subscription level, meaning it will only apply to a single subscription
- The rating system will always rate based on the tariff it identifies first (see Rate Override Precedence below)
Rate Override Precedence
The rating system will always rate based on the tariff it identifies first. The rate override will take precedence, and if there is no override, the system will use the rate set against the tariff. The system searches from the bottom up: child tariff > parent tariff > parent of the parent tariff > and so on until the base tariff.
In an example scenario, let's assume that the rate card has rates set against the child tariff and there are rate overrides against the parent tariff.
The rating system will look at the tariffs that the system has assigned to each call. Since there is no rate override against the child tariff, but there is a rate against the child tariff, the system will rate the call using the rate set against the child tariff (remembering that the rate override is against the parent tariff). Essentially, the first rate offered will be used, with the system looking at rate overrides first.
If there had been no rate set against the child tariff, the system would then move to the parent tariff and look to see if there if a rate override against the tariff. Since there is a rate override against the parent tariff, the system will rate the call using the rate override.
If there were no rates or rate overrides against the child or parent tariff, the system would continue up the tariff tree until it found a rate override or rate to use. If the system is unable to find a rate, the call would go into rating quarantine with the Missing Rate status.
Rate Override Import
Emersion has a rate override import that enables users to apply numerous overrides against subscriptions in bulk.