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Report ID: 1080

Location: Reports > List > Events 

Description: Gives an overview of all the Event Mappings currently available your account, including any triggering threshold used by the event. If you have multiple accounts (Wholesale, Retail, Non-Billing Service Provider, etc) you will need to run the report for each account separately.

Licensing

This feature is available to subscribers of the following:

  • Emersion Core
  • Optional Modules 
  • Optional Features 
  • Upon Request (please contact your Account Manager)



Access Controls

Some reports require tuning on a specific module permission or power. These are provided below.

Module Permissions

  • Reports

Powers

No powers are needed to access this report.

Related Service Type

This report is not related to any specific service types.



Report Fields

Report Field

Description

Mapping ID

This is the System Event Mapping ID. Use this ID for event-related support issues.

Profile ID

This is the ID of the Account Profile this particular event type is mapped to.

ACCOUNT_PROFILE

This is the name of the Account Profile this particular event type is mapped to.

DESCRIPTION

This is the event mapping description. It is initially defined by Emersion when the event mapping is first created and (by default) takes the form System Event Type - (Profile Name).

Some event mapping descriptions may reference their event respective thresholds (eg. 50%, 1 Month, 3 Days).

You may request changes to the descriptions by providing Emersion Support with a list containing:

  • the EVENT_MAPPING_ID,
  • the OLD_EVENT_MAPPING_DESCRIPTION,
  • the NEW_EVENT_MAPPING_DESCRIPTION you want to see

THRESHOLD

Some event types can host values that are used to determine when an event is triggered. These are initially set by Emersion based on the event type. An example is the Invoice Overdue event type which can be triggered based on the number of days an invoice remains overdue. This value is used to determine when to send an notification to a customer advising them that their Invoice is x days overdue, where x = threshold value.

EVENT_TYPE_ID

The ID of the event type

EVENT_TYPE

The name of the event type

EXTENDED_EVENT_LOGGING

Most events support logging information when the event is triggered. This information will be stored as a note under the relevant object (account, service, subscription, etc).

EMAIL_ENABLED

If the column has no value, no message (email) action mapping is set up, so no email messages can be sent.

EMAIL_PRIORITY

The priority of the email being sent. These values are set initially by Emersion.

If the column has no value, no message (email) action mapping is set up, so no email messages can be sent.

NUMBER_OF_EMAIL_TEMPLATES

The total number of message templates assigned to the message action mapping. You should only have 1 message template per message action mapping.

If the EMAIL_ENABLED = Enabled but there are 0 email templates, the event will be triggered, but no email message will be physically sent. Ensure you have a message template against any event and action mappings that are enabled.

ONSCREEN_ENABLED

If the column has no value, no on screen action mapping is set up, so no messages will display in the UI.

ONSCREEN_PRIORITY

If the column has no value, no on screen action mapping is set up, so no messages will display in the UI.

NUMBER_OF_ONSCREEN_TEMPLATES

The total number of on screen templates assigned to the onscreen action mapping. You should only have 1 on screen template per on screen action mapping.

If the ONSCREEN_ENABLED = Enabled but there are 0 on screen templates, the event will be triggered, but no message will be displayed in the UI. Ensure you have an on screen template against any event and action mappings that are enabled.

SMS_ENABLED

If the column has no value, no SMS action mapping is set up, so no SMS messages can be sent.

SMS_GATEWAY

This field defines the SMS gateway used to send the SMS. By default, service providers use Emersion's SMS gateway service. If your company has chosen to use their own gateway supplier to distribute SMSs, and it is configured to be used for this event type, the field will contain the alternative gateway.

NUMBER_OF_SMS_TEMPLATES

The total number of SMS templates assigned to the SMS action mapping. You should only have 1 SMS template per SMS action mapping.

If the SMS_ENABLED = Enabled but there are 0 SMS templates, the event will be triggered, but no SMS will be physically sent. Ensure you have an SMS template against any event and action mappings that are enabled.



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