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Overview

Update a note ticket.


Inputs

  <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <soapenv:Header/>
     <soapenv:Body>
        <ser:updateServiceRequest>
           <ser:username>emesupport@telechoice.com.au</ser:username>
           <ser:password>********</ser:password>
           <ser:ticket_id>197601</ser:ticket_id>
           <ser:details>How is it going?</ser:details>
        </ser:updateServiceRequest>
     </soapenv:Body>
  </soapenv:Envelope>


Outputs

  <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api-uat.emersion.com.au/ServiceDeskObjects">
     <SOAP-ENV:Body>
        <ns1:updateServiceRequestResponse>
           <ns1:note_id>181517</ns1:note_id>
        </ns1:updateServiceRequestResponse>
     </SOAP-ENV:Body>
  </SOAP-ENV:Envelope>


Error String

  • Invalid username / password
  • Missing ticket_id
  • Missing details
  • Cannot find ticket
  • Ticket cannot be updated


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