This knowledge base is a repository for how-to and troubleshooting information for the Emersion Billing and Provisioning system.
Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and will soon commence migrating the content from the wiki to this knowledge base.
With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.
Find articles easy by searching, or navigate through the page tree via the left-hand navigation panel.
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Latest News
The Emersion Fundamentals Series
Have you seen our Emersion Fundamentals articles? These articles are for users needing to understand what things do, as opposed to how to use them. They aim to:
- introduce or enhance your understanding of Emersion concepts and objects
- introduce you to modules and features and their capabilities
- help you get the best out of the system
- give an insight topics you may have heard about, but want to understand better.
Our most recently updated fundamentals articles are shown here. For more, just enter "fundamentals" into the top-right search and hit Enter.
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Latest Releases
Release Notes are located in the blog and published fortnightly. Each update include
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what's gone live in the
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prior two weeks.
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Latest News
Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. Check out the announcement.
Latest New Tariffs
At regular intervals, Emersion updates its system with all new tariffs we have not previously seen before. These new tariffs are made known to us via usage files. Service providers need to add prices against these tariffs in order to bill the end user. If you see a non-existent tariff key fault while reviewing any unbilled usage found in Quarantine, check here to see if we have added it into the system.
Take me to see the new tariffs list
Changes made to invoices and invoice templates are published immediately.
To subscribe to an RSS feed of the release notes, please use this URL.
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Disclaimer: Not all features or functionality described in the release notes are provided to all users by default. Some features apply to specific Modules and require additional subscription(s). Additional fees, including implementation fees, development fees, license fees or other costs may apply. Emersion also does not guarantee the accuracy of the release notes. Always review the help for detailed authoritative instructions. |
Getting Started with Emersion
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