Emersion Software Services is conscious of its responsibility to treats support requests pertaining to a user's security access levels in Cumulus with due care.
The aim of this policy is to:
explain how requests pertaining to security access control must be submitted to the Emersion support team in order to be valid
explain how these types of requests are validated by the Emersion Support team
explain how these types of requests are treated
provide an escalation path for these types of requests.
Scope
Included in scope of this policy are requests to add, change or modify a staff user's:
module permissions
powers
org unit
role
credit access levels
A workplace policy should:
set out the aim of the policy
explain why the policy was developed
list who the policy applies to
set out what is acceptable or unacceptable behaviour
set out the consequences of not complying with the policy
provide a date when the policy was developed or updated.