This knowledge base is a repository for how-to and troubleshooting information for the Emersion Billing and Provisioning system.

Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and will soon commence migrating the content from the wiki to this knowledge base.

With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.

Our Release Notes has taken on new life with a new blog format and fortnightly publishing of what's gone live in the last two weeks. Be sure to check them out.

Latest News

Emersion is pleased to advise our customers that we have released a significant set of enhancements to invoice templates in order to give service providers new layout and configuration options. Check out the announcement.

Latest New Tariffs

At regular intervals, Emersion updates its system with all new tariffs we have not previously seen before. These new tariffs are made known to us via usage files. Service providers need to add prices against these tariffs in order to bill the end user. If you see a non-existent tariff key fault while reviewing any unbilled usage found in Quarantine, check here to see if we have added it into the system.

Take me to see the new tariffs list