Problem
Data entered (payments, approved invoices, etc) has not synchronised to Xero, or payment data entered into Xero has not synchronised back to Emersion.
Solution
The following reasons may apply if you are entering information into Emersion and it is not being reflected in Xero, or vice versa
The Poller hasn't run yet
The pollers that push and pull data to and from Xero run on a defined schedule. It is possible that when you entered the data, the poller wasn't scheduled to run for a little while. To resolve:
- wait for the poller to run. You can see the schedule here.
- run the poller manually. This article can assist you.
The Emersion account and Xero contact are not linked
Emersion accounts and Xero contacts must be linked in order for the data to be synchronised. To resolve, follow the steps in this article.
The connection to Xero has dropped or is inactive
To resolve, see this article.