Problem
Payments in Xero and Emersion do not match.
Solutions
Multiple reasons may explain why payments in Emersion and Xero are not matching.
Your Xero Configuration has been deactivated or dropped.
To check if your Xero configuration has been deactivated, go to the Admin > Xero > Diagnostics page. If it has, you will need to contact Emersion to have it reactivated.
The following articles will assist you regarding disconnection and reconnection.
Payments have not yet been pushed/pulled.
The middle ware that does the work to push and pull data between Xero and Emersion is not triggered each time a payment is created. They run as a polled service, meaning they run on a schedule. It is possible the payment is still pending.
Xero Auto Matching Functionality
Using Xero's Auto Matching when reconciling bank statement lines can create payments against invoices before payments that have been created in Emersion have been pushed. These payments are then pulled back into Emersion causing balance issues.
Always be very cognisant of what transactions you are matching against when using this functionality in Xero.
Various transactions will be represented by an icon (shown below) that reveals the full name when hovering your mouse over it.
- If you match a received payment (via your bank statement on the left) with a single invoice (on the right - as represented by the
icon), Xero will create a payment against the matched invoice. - If the linked invoice in Emersion has a payment against it prior to using the auto match function and the Emersion payment has already been pushed to Xero as an Overpayment, this will prevent the Overpayment from being allocated to the invoice in Xero.
- Emersion's system will see the new payment against the linked invoice and attempt to pull that payment in to Emersion, however we now prevent this if it will cause an over allocation to the invoice.
If you have performed this auto reconciling / payment creation and already had a payment in Emersion that has not pushed to Xero, contact Emersion Support for assistance.
If:
- this Xero feature has been used; and
- a payment in Xero has been created as a result; and
- there is already a payment in Emersion that has not been pushed to Xero
contact the Emersion Customer Service team for assistance by raising an Support Case.
Alternatively, if an Overpayment already exists in Xero (and not yet allocated to the invoice) you may simply Remove and Redo the reconcile and attempt to repush the allocation from Emersion.
You will be required to re-reconcile again after this.
An overpayment has not been pulled into Emersion
If you have manually created an overpayment in Xero and it has not been pulled into Emersion, please ensure the overpayment has been allocated to an invoice in Xero first.
Emersion will not know about the overpayment until such time as it has been allocated to a linked invoice.
Emersion recommend receiving payments in Emersion only. This was the payment will exist in both systems regardless of whether the funds have been allocated to a invoice(s) or not.
A ledger issue caused by performing activity in Xero that we have explicitly stated to avoid is not a system fault.
Any work request to fix the ledger data will be charged.