Emersion recommends against performing any manual operations in Xero to try and correct issues between the Emersion system and Xero. Please contact us before performing any manual operation in Xero.

Some examples are;

• deleting/voiding payments pushed from Emersion
• changing the value of or deleting/voiding credit notes and/or invoices pushed from Emersion
• automatically creating payments against invoices via bank reconciliation where payments exist in Emersion

If a customer ledger is required to be fixed by us and it has been determined the cause is a result of manual manipulation of Xero data you the task will become a chargeable work request.