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Overview

This page contains a list of troubleshooting articles related to the Xero Integration module.

If you cannot resolve your issue using these articles, please create a support request with our Customer Service Team.

Users of the Xero Integration:  Please read our Critical Information article to understand fully how to work with Emersion and Xero with our integration. This article is essential to mitigate the risks of causing damage to your data, causing a costly repair by Emersion staff.

In the event that data is compromised or damaged and the cause is deemed not to be a system fault, you will be charged for Emersion to repair your data. This includes any repair work arising from:

  • a lack of adherence to the critical rules and warnings in these articles.
  • not following explicit instructions that are contained on this Knowledge Base.
  • performing any activity in Xero that Emersion staff have explicitly stated you must not do whilst seeking technical support from Emersion (e.g. during phone support, ticket responses and any other correspondence).


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