Problem
The Xero connection has stopped working and attempts to reconnect are failing.
This problem can be caused by two issues.
Session Expiry
When a connection between Xero and Emersion is first established, a session is created. All sessions are automatically set to expire in 12 months' time. Service providers must have a session that is current (i.e. the expiry date has not passed) or they will be unable to reconnect.
In computer science, a session is a semi-permanent interactive information interchange between two or more communicating devices. A session is established at a certain point in time, and then torn down at some later point.
Access has been Revoked
If your access is revoked by Emersion, your Xero configuration that is stored in the database will be set to Inactive. Service providers with an inactive configuration status will be unable to reconnect.
Automatic Action
Our system proactively monitors all Xero connections. If 5 errors in an hour are detected, the system will automatically set the Xero configuration to disabled and create a support ticket for the Emersion Customer Service team to follow up with you. This is done to avoid our system making unnecessary attempts to call the Xero platform for connections that are expired or closed.
Solution
Service providers can not reactivate their own Xero Configuration. Please create a support ticket for the Emersion Customer Support team to help you.