The following upgrades, fixes and tweaks occurred between the 17th August - 30th August, 2018.

Accounts

As explained here, Emersion has standardised the way account names are shown across the system, including on invoices, the external portals and in Cumulus.

Contacts

Emersion now supports the Singapore phone number format.

Service Subscriptions

The main service subscription list now shows the access fee override amount.

Fixed a bug that caused the order application form to show the wrong logo when regenerating and downloading it from under the service subscription.

Invoices

When the Extension Level Billing features were recently released, they caused the overall call quantity tally on the package summary to vanish. This has been reinstated.

Refunds

Fixed an issue in the javascript that was not rounding the amounts correctly and causing the system to occasionally throw the error Total (Inc tax) does not match the total allocation amount incorrectly.

Reports

Fixed an issue that caused some older reports to fail when being run.

Extension Level Billing

When a user set the Extension level billing fag to No the system unset the setting, leaving it set as NULL. This caused confusion. This now results in the column displaying Not Configured.

Disputes

When a dispute was raised and subsequently withdrawn, the system was not recording this in the dispute history. This has been fixed.

Automatic Service Suspension and Restriction

Emersion have extended the automatic suspension and restriction capabilities to cater for the application restrictions and cancellations based on time. For example, we now support this scenario.

• restrict inbound and outbound after 45 days.
• cancel the service outright after 75 days.

Sign Up Portal

In the sign-up portal, there are a number of input parameters that are supported in order to speed-up and customise the experience for the user. While the agent code has been a supported parameter for some time, Emersion has extended the functionality to optionally validate and process the agent code. When this optional setting is used, the system will treat the order as if it was a Cumulus order that has been entered by the agent. This means it will attribute the agent for the purpose of commissions, add the customer to the appropriate account group if required.

This setting is managed by Emersion and must be requested.  Please raise a QR (quotes and Requirements) ticket via the Emersion customer support portal for further information on this feature.