Overview
This article covers how to reverse or void a payment within Cumulus.
Reverse or Void a Payment
Go Finance > Accounts Receivable > View Payment screen.
Click Reverse Payment
The Reverse Payment dialogue will appear
From this page, users can choose the following options:
| Field | Description |
|---|---|
| No further action. Just reverse the payment | This will reverse allocations of this payment to invoices that it may be allocated against. If part of the payment has been refunded, the refunded amount wont be touched. Once complete this payment can then be re-allocated to invoices as required. |
| Refund the Payment (for $xx) | This will reverse all allocations of this payment to invoices and create a refund for the full amount of the payment. Choosing this option will then display the Refund Payment Method and Refund Type. |
| Void the Payment (for $xx) | This will reverse all allocations of this payment to invoices and create a voidUnallocatedPayment transaction for the full amount of the payment. The payment status will then be Void. |
Where the payment is allocated to invoices
If the payment is allocated to invoices, a warning message will be displayed to the user.
As this payment is currently allocated to invoices, reversing the payment may cause the affected invoices to be overdue. Extending the due date on affected invoices will suspend any over due notifications until the newly selected due date has been reached.
You can use the check box Extend the due date on invoices this payment is currently allocated against to update the due date of invoices.
Once this is ticked, use the date picker to choose a new due date.
Only invoices that would now be overdue as a result of the payment reversal are affected. Invoices that are due in the future will not be affected.
Partially Refunding a Payment
In performing a refund, the user has the ability to refund only part of the value of the payment. The option to Refund the Payment in the Reverse Payment window above does not allow the user to specify an amount. The full amount of the payment available is refunded.
If only part of the payment needs to be refunded, please follow the steps below:
Click Reverse Payment
Ensure that No further action. Just reverse the payment is selected. If the payment is currently allocated to invoices, the user will need to decide what happens to invoices that will be overdue by this action as per the Where the payment is allocated to invoices above.
Click Submit.
Once the payment has been refreshed, click Refund Payment.