This knowledge base is a repository for how-to and troubleshooting information for the Emersion Billing and Provisioning system.
Emersion intends to eventually replace the Emersion Wiki where our documentation is presently published and has commenced migrating the content from the wiki to this knowledge base.
With this knowledge base that seamlessly integrates with the Emersion Service Desk, users of Emersion will be able to gain faster access to a solution and relevant search results helping you solve issues faster than before. Users will generally find articles easiest by searching, and using the topic navigation on the homepage and end of each article, rather than navigating through a tree-like page hierarchy.
Latest News
Sep 2018 - Our escalation process has been updated. Learn More...
New Tariffs will no longer be published on the EKB from 01 September. Learn More...
May 2018 - The Xero integration module has undergone a significant upgrade.
Latest New Tariffs
From 1st September, 2018 Emersion will no longer be publishing new tariffs on this page.
This page has been updated to provide a new way for users to receive the same information directly from Cumulus.
Latest Releases
Release Notes are located in the blog and published fortnightly. Each update include what's gone live in the prior two weeks.
Changes made to invoices and invoice templates are published immediately.
Disclaimer: Not all features or functionality described in the release notes are provided to all users by default. Some features apply to specific Modules and require additional subscription(s).
Additional fees, including implementation fees, development fees, license fees or other costs may apply.
Emersion also does not guarantee the accuracy of the release notes. Always review the help for detailed authoritative instructions.
Fundamentals Series
We have introduced an whole new subset of help called the Emersion Fundamentals series. These articles are for users needing to understand what things do, as opposed to how to use them. They aim to help you get the best out of the system, and give an insight topics you may have heard about, but want to understand better.
The most recent 8 articles are shown here. For more, just enter 'fundamentals' into the top-right search bar.