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Service type ID: 3248

Service Type name: Vocus NBN

Carrier:  Vocus


Overview

Vocus provides Layer 2 and Layer 3 services under various product names. 

The Vocus NBN service type in Emersion supports both Layer 1 and layer 2 services.  

The information below was verified at the time of writing, but Vocus may change their offerings without notice. For the latest information, please speak to your Vocus account representative.

Layer 3

Legacy NBN (Grandfathered) 

Reseller Connect (RC)

Reseller Connect Customer Experience (RC:CX)

  • Available to existing customers of Vocus but not to new customers
  • Technologies supported: FTTP and Fixed Wireless
  • Only supports 'Default Map' profile
  • Technologies supported: FTTP, FTTB/N, FTTC, Fixed Wireless and HFC.
  • Supports 'Default Map' and 'Tagged' profiles.
  • Consumer plans are volume limited and shaped.
  • No additional volume can be purchased.
  • Reseller can opt to purchase a modem through Vocus (in which case the modem is managed by Vocus leveraging TR69 
  • If the modem is purchased by the provider, they take full responsibility for management.
  • Username is automatically created by Vocus (password is supplied during ordering).
  • Technologies supported: FTTP, FTTB/N, FTTC, Fixed Wireless and HFC.
  • Supports 'Default Map' and 'Tagged' profiles.
  • Unlimited volume product - essentially selling Layer 3 tails by speed
  • Speeds of 700KBps, 1MBps and 1.3MBps of minimum 'experience' are available. However, one of them will be preset depending on the line speed and the ordering user does not have a choice of minimum experience.
  • Resellers purchase bandwidth to support their customer base separately and can over contend but cannot under contend (eg, 1000 services of 1MBps requires minimum 1GB AGVC to service.)
  • Reseller can opt to purchase a modem through Vocus (in which case the modem is managed by focus leveraging TR69 - see https://en.wikipedia.org/wiki/TR-069 )
  • If the modem is purchased by the provider they take full responsibility for management.
  • Username is automatically created by Vocus (password is supplied during ordering).

Layer 2

Network Connect (Grandfathered)

Network Connect - Layer 2

  • Available to existing customers of Vocus but not new customers.
  • Supports 'Default Map' and 'Tagged' profiles.
  • Technologies supported: FTTP, FTTB/N, FTTC, Fixed Wireless and HFC.
  • Based on profiles available, only PPPoE authentication is supported.
  • Leverages a single national CVC per reseller (CVC ID is provided by NBN Co).
  • Supports 'Default Map', 'Tagged' and 'DSCP'.
  • Authentication methods PPPoE and IPoE are available. 
  • Technologies supported: FTTP, FTTB/N, FTTC, Fixed Wireless and HFC.
  • Has the ability for the provider to maintain multiple CVC's Australia wide based on Vocus POPs.
  • End user services can be transitioned between CVCs post order supply.


Key Characteristics

Key characteristics of a Vocus NBN service include the network type, technology, line speed and profile. 

Network TypesTechnologiesLine SpeedsProfiles
  • Reseller Connect - Volume-limited data
  • Reseller Connect - Customer Experience ( RCX ) - Unlimited Data.
    • selling by line speeds - line speed will also automatically assign a minimum experience.
  • FTTN - Fibre to the Node
  • FTTB - Fibre to the Building
  • FTTC - Fibre to the Curb
  • FTTP - Fibre to the Premises
  • FW    - Fixed Wireless 
  • HFC   - Hybrid Fibre Coaxial 
  • Wireless
  • 100Mbps/40Mbps
  • 50Mbps/20Mbps
  • 25Mbps/10Mbps
  • 25Mbps/5Mbps
  • 12Mbps/1Mbps
  • Default Map
  • Tagged Map
  • DSCP Map



Vocus NBN Key Characteristics Support Matrix

Not all technologies or other characteristics are supported in all possible cases. This table contains specific information for each characteristic and the support that is provided.

Characteristic

Possible Values

Child Values

Currently Supported

Vocus Network TypeReseller Connect (RC)

Default Map Profile

Yes


Tagged Map ProfileYes

Reseller Connect Customer Experience (RCX)Default Map ProfileYes


Tagged Map ProfileYes

Network Connect (NC)Default Map ProfileYes


Tagged Map ProfileYes


DSCP Map ProfileYes
Technology
  • FTTN - Fibre to the Node
  • FTTB - Fibre to the Building
  • FTTC - Fibre to the Curb
  • FTTP - Fibre to the Premises
  • FW    - Fixed Wireless 
  • Wireless
  • HFC   - Hybrid Fibre Coaxial 
N/AYes
Speeds
  • 100Mbps/40Mbps
  • 50Mbps/20Mbps
  • 25Mbps/10Mbps
  • 25Mbps/5Mbps
  • 12Mbps/1Mbps
N/AYes


Automated Provisioning

Vocus NBN is fully automated service type for the purposes of SQs, orders and managing services on the Vocus network. 

Onboarding?

To enable this service type,  Emersion require the following items to be supplied:

  1. Your provisioning certificate
  2. Certificate Password
  3. API Access Key
  4. Plan Codes File - This is a document that contains the technology, speed and network type and profile, then give you a plan code to match each.

You may need to ask your Vocus account manager for this information.  When received Please send this to our onboarding team.


Ordering and Service Management

For each type of service management function, we have listed what is presently supported. 

Emersion System Function

Child Function

Currently Supported

Create New Order

Create New ServiceYes

Transfer Existing Service (CHURN)Yes

Service Cancellations

Immediate CancellationYes

Future Dated CancellationYes
Package Subscription MigrationsImmediate CancellationYes

Future Dated CancellationYes
Change of Ownership (CHOWN)
No
Upgrade
No
Abort Existing Preactive Service
No
Service Features
Yes

Vocus NBN Traffic Classes ( TC1 & TC2 )

  • Initial Ordering
  • Update Post Order
Yes


Usage Collection

It explains what Emersion needs from you in order to collect and mediate usage.

FTP Details

Please provide Emersion with your AAPT FTP credentials so we can collect usage from Vocus.  You may need to ask your Vocus account manager for this information.


Events

The following events are included with the service type.  These event types will be provided to you as part of enabling the service type for your account.

Click on any event to learn more about it.

You will need to set up a message template, then enable the event type for it to be triggered.


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