Event type ID: 1063replace xxxx with the event_type ID. 


Overview

This event will send an email to the service provider when a user places an order for an activation, cancellation or a migration, and there are manual provisioning steps in the process that are now awaiting action.

Author is to provide a description of the event and its purpose

Licensing

This event is:Tick the option(s) that apply. If this is available to all users, meaning "Emersion Core", other options should not be ticked. 

  • a standard event for Wholesale and Retail service providers remove which do not apply
  • included with a module or feature
  • a standalone event available upon request (please contact your Account Manager)





Trigger

The event is triggered when:

  • A service is created as a result of a new order and requires manual provisioning to activate.
  • A service requires manual provisioning to cancel.
  • A service requires manual provisioning to be migrated.

Explain how the event is triggered (the conditions that need to be met to trigger it).

Action Types

The event supports the following actions. 

  • Message
  • SMS
  • Log
  • On Screen

Template Variables

  • Account Number
  • Customer Name
  • EME Order Type
  • EME Order No.
  • EME Order Created Date
  • Order Effective Date
  • Status
  • Service Type
  • Service ID
  • Service Identifier
  • Package Plan
  • Transfer Type


Some events require thresholds to be defined when the event is mapped.  Other events support optional thresholds. Some events do not use them at all. If thresholds can be used, they should be documented and explained in this section, then remove the line below.

No thresholds apply to this event.


Related Articles

Related Events

Are there any other events that are logically grouped with this one? Or other events included with this one in a module or feature? If so, enter the full name of those event types in a bullet-point list below. Each bullet point should contain a link to the help page to that event. 

Template Sample

If you wish to use the sample template provided below, copy the block and paste it into the Source Code window of the template editor.


<p>A service requires manual provisioning in order to be activated, canceled or migrated.</p>

<ul>
<li>Account Number: %%account_number%%</li>
<li>Service Id: %%service_id%%</li>
</ul>