Overview

This event sends a notification to a customer when their data usage has reached a certain theshold (50%, 85% or 100%). It has been created to assist retail service providers in the Australian telecommunications industry.

To use this event, Included Value must be configured.

Licensing

This event is:Tick the option(s) that apply. If this is available to all users, meaning "Emersion Core", other options should not be ticked. 

• a standard event for | Wholesale service providers | Retail service providers | Wholesale and Retail service providers remove which do not apply
• included with a module or feature
• a standalone event available upon request (please contact your Account Manager)

Trigger

The event is available for three seperate usage thesholds: 50%, 85% or 100%. The event will trigger when the enabled percentage theshold is met.

Action Types

The event supports the following actions. 

• Message
• SMS
• Log
• On Screen

Template Variables

• Service Charged
• Service Identifier
• Contact Salutation
• Firstname
• Lastname
• Account ID
• Tariff Name
• Period Start
• Period End
• Upload Date
• Upload Data in MB
• Download Data
• Download Data in MB
• Plan Maximum Allowed Value
• Plan Bonus Value
• Plan Quota
• Charge Download Flag
• Charge Upload Flag
• Chargeable Usage Data
• Chargeable Usage Data in MB
• Chargeable Usage Data Left in MB
• Chargeable Usage in Percentage
• Service Subscription Id
• Service Plan Name
• Percentage Trigger From
• Percentage Trrigger To

Related Articles

Related Events

Are there any other events that are logically grouped with this one? Or other events included with this one in a module or feature? If so, enter the full name of those event types in a bullet-point list below. Each bullet point should contain a link to the help page to that event. 

• Service Subscription Cap Threshold Notification
• Service Bolt On Subscription Cap Threshold Notification
• Bolt-on Add-on Subscription Usage Threshold Notification

Template Sample

If you wish to use the sample template provided below, copy the block and paste it into the Source Code window of the template editor.

Dear %%contact_salutation%% %%firstname%% %%lastname%%

This is a notification to advise that your service %%service_identifier%% has now exceeded
%%percentage_trigger_point%% % of its allowed cap for the period %%period_start%% to %%period_end%%. 
This usage notification may be up to 48 hours behind realtime usage.
Please note that if you exceed your Included Value for this plan, you may be charged for this usage.

Regards,
The Accounts Department