Overview
This article guides service providers on using Emersion to order and provision Microsoft CSP licences, and then manage those services ongoing. This article assumes the user has completed the Orders and Provisioning session from the Emersion Standard Training Program..
Prerequisites
Before you can place orders in Emersion, the following prerequisites need to be met.
- Emersion confirms the Rhipe integration is configured. See the Onboarding section of this document to understand what Emersion needs to configure the integration.
- Your Microsoft CSP plans need to be set up and all plans in a saleable state.
As a fully automated service type with integration between Emersion and Rhipe for both billing and the provisioning of licences, the plan structure must be built and all plans must be in a saleable state before tenants can be set up. |
Subscription Structure
As stated in the Terminology section here, a tenant in Rhipe = a service in Emersion.
To support the requirement that licences can be modified outside of Emersion, Emersion have altered the traditional way the subscription structure works for this service type. This is a diversion away from Emersion's general requirement that for automated service types, services should only ever be ordered and maintained from within Emersion to ensure data integrity and accuracy. This is now handled by the integration between Emersion and Rhipe.
a single service subscription should be created per customer and tenant. This service subscription is created s a container-like object for the various licences held by the customer/tenant.
Under the service subscription for this service type, is a Licences tab to manage and display the subscriptions and their quantities. This will provide a real-time view on what the customer is subscribed to.